Aus-Ability WA

Our SSC & Social Work

Support Coordination – Specialist Support Coordination

Getting the most out of your NDIS plan sometimes requires a little help. Often the system can be confusing and overwhelming especially when you’re busy living day-to-day with a disability or caring for someone who does.

What is Support Coordination Level 2 – Coordination of Supports?

The role of a Support Coordinator is to work with you, get to know you and your goals so you can get the very best out of your NDIS plan. A Support Coordinator provides unbiased recommendations on the types of support you might like to access, and where you can best access them. The choice and control is all yours. A Support Coordinator can help provide you with more choices.

At plan review stage, a Support Coordinator can help you:

  • Prepare for your planning meeting.
  • Set and refine goals.
  • Set objectives and strategies.

Once you have a plan, a Support Coordinator can help you:

  • Manage your supports within the budget parameters of your plan.
  • Ensure you have genuine choice and control of service providers.
  • Provide you with the tools to manage any issues that may occur with your service provision.
  • Ensure you can address issues or barriers in accessing service delivery within existing funded supports in the first instance.
  • Request additional funds if you have a change in circumstances.

What is Specialist Support Coordination?

A Specialist Coordinator delivers a higher level of support than that of a Support Coordinator. The focus of a Specialist Support Coordinator is to get to know you and focus on reducing complexity in your life by helping overcome immediate and/or significant barriers in the plan implementation.

The Specialist Coordinator helps:

  • Address complex barriers that affect access to supports
  • Design a service plan for their support needs, where appropriate.

A Specialist Support Coordinator in Aus-Ability WA is a qualified Allied Health Professional with appropriate experience to deliver the expert approach which is needed to address complex support needs and/or risks. Specialist Support Coordinators work with you and your support network to:

  • Identify and understand the barriers impacting ability to access, use and maintain supports.
  • Find and try solutions to address these barriers.
  • Establish a process to overcome these barriers, including prioritising factors that need to be addressed first and what supports need to be in place immediately.

A Specialist Support Coordinator can help you:

  • Ensure all services work effectively and cohesively together to help achieve goals in the plan.
  • Establish processes to enable communication, cooperation and collaboration within the participant’s network of funded and non-funded supports.
  • Helps resolve issues and unexpected situations.
  • Ensures a consistent delivery of service and access to relevant support in a crisis or unplanned event.
  • Once a service is designed the Specialist Support Coordinator will coordinate the supports. The cost of Specialist Support Coordination and Support Coordination is often covered by the funds in your NDIS plan.

NDIS – Therapeutic Support, Therapy and Social Work

Social Workers adhere to the Australian Association of Social Workers Code of Ethics, and our work is underpinned by the following three principles:

Respect for persons Social Justice Professional Integrity

The National Disability Insurance Scheme (NDIS) provides funding to participants to access reasonable and necessary supports to increase independence and promote choice and control.

Social Workers work across the lifespan to assist and support people in complex decision making and empowering them to enhance their independence, quality of life, wellbeing, and connection to their families and communities.

Aus-Ability WA offers Social Work services funded under the National Disability Insurance Scheme (NDIS) can support participants with: 

  • Therapy and Counselling
  • Focused Psychological Strategies
  • Informed Dialectical Behaviour Therapy
  • Bringing Up Great Kids attachment-based parenting program
  • Psychosocial disability (mental health)
  • Plan review reports
  • Biopsychosocial and family assessments
  • Individual planning
  • Implementing plans to achieve individual goals 
  • Tolerating and managing distress
  • Emotional regulation 
  • Interpersonal skills
  • Relationship building
  • Identifying strengths 
  • Life and self-management skills

Aus-Ability WA Therapeutic Social Work is experienced in working with individuals, parents and carers. Michaela Bell is an accredited social worker with membership to the Australian Association of Social Workers (AASW). 

Referrals can be made by individuals, by guardians, support people, and NDIS support coordinators with the individual’s consent by emailing, phoning, or text messaging.

Aus-Ability WA offers mobile services in home, school or day care settings (where approved), in clinics, and online to anyone in Australia via Zoom or Microsoft Teams.

Social Work services can be accessed through the “Improved Daily Living” budget in the NDIS plan.

Pricing of Support Coordination Level 2 – Assist Life Stage Transitions (0106)

National per hour $ 100.14 Remote per hour $140.19 Very Remote per hour $150.21

Pricing of Specialist Support Coordination Level 3 – (0132)

National per hour $190.54 Remote per hour $266.75 Very Remote per hour $285.80

Improved Daily Living (CB Daily Activity) – Pricing Of Social Work Assessment Report -(Psycosocial) Therapy or Training – Social Work – (0128)

National per hour $193.99 Remote per hour $271.59 Remote MMM6 $271.59

Do you want to hear more? Get in touch.

Contact our friendly Customer Service Team to find out more about how our Coordination Services can assist you. Call us on 0413 854 056 or send us an enquiry through to

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