Aus-Ability WA

Incident Management

We want you to receive a safe quality service.

If an incident occurs, during or as a result of our service, we will:

  • make sure you and everyone involved is safe
  • involve other organisations if required e.g. the Police
  • record details about the incident on our systems
  • find out the cause of the incident
  • make changes so our service is improved
  • provide you with ongoing support and keep you updated on changes we have made
  • contact the NDIS Quality and Safeguards Commission, if this is a reportable incident

If you feel unsafe or unhappy with our service, you can tell us by:

  • Contacting in writing or by phone on 0413 854 056, or in person.   We can arrange an interpreter or any other assistance you might need to provide feedback

If you prefer to speak to someone outside of Aus-Abiltiy WA you can contact:

If you need help to report an incident you can use an advocate. This can be a family member, friend, support worker or another agency, for example:

  • People with Disabilities WA
    Phone 1800 193 331, email or visit their office