We want you to receive a safe quality service.
If an incident occurs, during or as a result of our service, we will:
- make sure you and everyone involved is safe
- involve other organisations if required e.g. the Police
- record details about the incident on our systems
- find out the cause of the incident
- make changes so our service is improved
- provide you with ongoing support and keep you updated on changes we have made
- contact the NDIS Quality and Safeguards Commission, if this is a reportable incident
If you feel unsafe or unhappy with our service, you can tell us by:
- Contacting info@ausabilitywa.com.au in writing or by phone on 0413 854 056, or in person. We can arrange an interpreter or any other assistance you might need to provide feedback
If you prefer to speak to someone outside of Aus-Abiltiy WA you can contact:
- NDIS Quality and Safeguards Commission
Phone 1800 035 544 or visit ndiscommission.gov.au
If you need help to report an incident you can use an advocate. This can be a family member, friend, support worker or another agency, for example:
- People with Disabilities WA
Phone 1800 193 331, email info@pwdwa.org or visit their office